Salesforce consulting services are aimed to support your sales, marketing, and customer service needs. We apply our CRM consulting experience to help companies in, retail, finance and banking, healthcare, and other industries benefit from Salesforce use
Defining business objectives Salesforce is to support. Whether you need to enable reports with increased visibility, reduce long sales cycles or case resolution time, introduce efficient email marketing campaigns, or automate your sales and customer service-related processes, Salesforce consulting helps to address your challenges timely and efficiently.
Mapping business objectives into Salesforce features takes place after your business goals are clear. Now it’s time to choose Salesforce functionality (either default or custom) to achieve them.
Designing sales, customer service and marketing processes in Salesforce Sales, Service and Marketing Clouds. For instance, we automate sales and customer service workflows, create personalized customer journeys, targeted advertising campaigns and do a lot more to help our customers reach their business goals with Salesforce.
Building a user adoption strategy. To help your users to master the new system, we create a user adoption strategy, which comprises iterative user training, timely user support by the Salesforce admin, release notes, and rewards for advanced Salesforce users.
Your CRM should be a finely tuned machine that makes Salesforce isn’t something you can set and forget. Apsan helps you harness Salesforce by planning for the future with defined goals and business process reviews. Additionally, our team identifies new opportunities to expand your business processes and optimize your use of Salesforce.
Staying up to date is the best way to stay ahead of your competition, which is why Apsan also includes integration updates and support with our managed services. Our team will monitor your integrations for updates, will troubleshoot any issues, and can identify other beneficial integration opportunities.
If you’re struggling to take full advantage of Salesforce, now is the time to act. Even if your issues aren’t critical, it’s best to handle them before they are.